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Cloud Computing. The Good, the Bad and the Ugly.

Article Written by David Marshall

Cloud computing is absolutely one of those words that shows up on everyone's "Tech Buzzword Bingo" cards. Even so, that shouldn't and doesn't negate the fact that cloud computing is driving innovation across many industries and will continue to provide a significant impact on revenue in the coming years. 

Recently, hybrid cloud has become the cloud model of choice for many companies looking to foster greater flexibility into their infrastructure, and it can do so in a cost-effective manner. For many, hybrid seems to be a good way to ease into things, allowing a company to keep some data on-premises while freeing up some of their infrastructure by moving other data up into the public cloud.

But like so many things in life, it isn't all good all the time.  So what's the good, the bad and the ugly? 

Cloud Standards Customer Council Publishes API Management Reference Architecture

Grazed from Cloud Standards Customer Council

The Cloud Standards Customer Council (CSCC) has published a new whitepaper, Cloud Customer Architecture for API Management, that describes the architecture elements and capabilities of an effective API Management Platform. The architectural capabilities described in the document can be used to instantiate an API runtime and management environment using private, public or hybrid cloud deployment models. The new reference architecture is available for download here: http://www.cloud-council.org/deliverables/cloud-customer-architecture-for-api-management.htm

An Application Programming Interface or "API" is useful because it exposes a business' defined assets, data, or services for public consumption. APIs allow companies to open up data and services to external third party developers, business partners, and internal departments within their organization to create innovative channel applications. The reuse of core business assets enables digital transformation. An effective API management Platform will provide a layer of controlled and secure self-service access to the APIs.

Domo Announces Mr. Roboto, First AI Platform to Integrate Machine Learning and Other AI Technologies Into the Business Cloud

Grazed from Domo

Last week at Domopalooza 17, Domo's annual user conference, Domo announced Mr. Roboto, a new set of capabilities in the Domo platform that leverages machine learning algorithms, artificial intelligence and predictive analytics, to power more advanced insights, recommendations and alerts for business decision makers across the enterprise.

As the world's first advanced intelligence platform to be fully integrated into The Business Cloud, Mr. Roboto is uniquely positioned to provide a more holistic analysis of what's happening across the business than any other machine learning or predictive engine available.

Domo is the first platform to bring together an organization's people with massive amounts of business data from across the organization. Mr. Roboto takes advantage of this convergence and will be the first to leverage social patterns happening in The Business Cloud, to deliver deeper insights.

SkyKick Cloud Backup and Migration Suites Achieve HIPAA and Privacy Shield Certification

Grazed from SkyKick

SkyKick (www.skykick.com), a global provider of cloud management software for information technology (IT) solution partners, today announced that SkyKick Cloud Backup and SkyKick Migration Suites are now compliant with the Health Insurance Portability and Accountability Act (HIPAA) and EU-U.S. Privacy Shield Framework. The certifications, which come at no additional cost to existing SkyKick products, provide additional assurance that sensitive customer data is being handled securely around the globe.

"We take data security and privacy very seriously, and our products have always been in line with important regulations. However, the HIPAA and Privacy Shield certifications eliminate the overhead of outside compliance management and provides our partners significant peace of mind," said Brad Younge, SkyKick co-founder and CTO. "The number of SkyKick IT partners managing cloud deployments in healthcare and in Europe has grown tremendously over the past year, and we're working hard to make it even easier for them to handle sensitive data."

Welcome To The Era Of Intelligent Cloud Powered By Machine Learning

Grazed from Forbes. Author: Janakiram MSV.

The cloud as we know it is going through a massive transformation. What started as an on-demand subscription service for consuming compute, storage, and the network is no more the same. The compute component of the cloud has become table stakes for the vendors in the infrastructure business. Spinning up virtual machines, adding storage, and configuring a network is no more exciting for veteran users. The cloud in its latest avatar is emerging as a data-centric, intelligent platform ready to deal with the next generation of applications and workloads.

At the front and center of this emerging intelligent cloud is Machine Learning (ML), which is undoubtedly the most disruptive technology of this decade. The rise of powerful computing environments based on GPUs and FPGA combined with cheaper but equally powerful storage backed by SSDs made it possible to store and process massive datasets...

Amazon Connect offers Customer Support for Businesses with Cloud Computing

Grazed from CrescentVale. Author: Matthew McGuire.

Amazon Web Services have announced today a new customer service known as Amazon Connect. The platform will allow businesses to provide call centers for their customers to interact with one-on-one. Customers engage with products and services on a wide range of different platforms. Amazon Web Services is using their cloud computing technology to enhance the user experience for customers that prefer to speak with customer service representatives over the phone.

Startups and smaller businesses will have more difficulty being able to provide engaging customer support, as well as developing and delivering products. This platform will help companies, even larger companies, provide better customer support...

Read more from the source @ http://crescentvale.com/2017/03/amazon-connect-offers-customer-support-businesses-cloud-computing/

Twilio Extends Relationship with AWS through Support of Amazon Connect

Grazed from Twilio

Twilio Inc., the leading cloud communications platform company, today announced support for Amazon Connect, the newly announced cloud-based contact center service from Amazon Web Services (AWS). Twilio's Programmable APIs will enable a range of new capabilities, including integrating phone intelligence lookup to personalize Amazon Connect contact flows, enhance customer contact details, and follow up with post-call surveys via SMS. To learn more about Twilio solutions, please visit http://twilio.com.

"We're excited that Twilio's APIs can be integrated into Amazon Connect's contact flows to create intelligent, personalized experiences," said Eric Docktor, Director of AWS Services. "Today's contact center managers expect tools to make the best use of their resources, and Twilio's unique capabilities can help ensure they get it. For example, contact flows can retrieve threat scores to reduce spam and fraud."
 

Loggly Closes 2016 with 99% Revenue Growth

Grazed from Loggly

Loggly, the leading cloud-based, enterprise-class log management solution provider, announced several key company milestones today. Revenue increased by 99 percent in 2016, aided by a significant shift in the proportion of enterprise-level customers. The company also launched a new brand identity and website reflective of its growth and market penetration in the enterprise tier.
 
Customers in the game development and entertainment industry, as well as software-as-a-service, marketing, finance software platforms and e-commerce sites, use Loggly as their cloud-based log management service to aggregate all of their log data and turn large datasets into valuable insights in real-time.
 

Zendesk Brings Customer Service to Modern Cloud Contact Centers with Amazon Connect

Grazed from Zendesk, Inc.

Zendesk, Inc. today announced it is among the first in the AWS Partner Network (APN) to support Amazon Connect, the new cloud-based contact center service from Amazon Web Services (AWS). The integration with Zendesk Support and Amazon Connect will give Amazon Connect customers access to Zendesk’s customer service software that lets businesses track, prioritize, and solve customer support interactions to improve their customer relationships.
 
Zendesk Support provides the tools and information customer service agents need in one place to quickly and easily solve customer support inquiries. Amazon Connect helps enterprises get out of the business of managing on-premise call center infrastructure and provide reliable phone support at any scale. Integrated together, Zendesk customers will have access to Amazon Connect’s call center capabilities, while Amazon Connect customers will have the context and unique insights that Zendesk provides.
 

Armor Cloud Security Helps Baxter Credit Union (BCU) Fulfill Shared Responsibility within Microsoft Azure

Grazed from Armor

Cloud adoption is gaining momentum among financial institutions, and BCU is at the forefront of this emerging trend for online services. BCU is now working with Armor, The First Totally Secure Cloud Company, to provide data protection and compliance for Microsoft Azure instances with Armor Anywhere. This managed security solution aligns with PCI 3.2 compliance standards and is designed for hybrid cloud environments to help address shared responsibility for public cloud workloads.

"While the financial sector has among the most stringent compliance and regulatory standards, it remains under constant assault by sophisticated cyber attacks," said Jared Day, president, Armor. "BCU is a trailblazer in cloud adoption and will be able to extend IT resources while applying the latest security and compliance controls to keep members safe. Aligning with a visionary organization that realizes the benefits of the cloud, but understands that security requires specialized expertise and solutions, presents an exciting opportunity for Armor."