Amazon AWS

Twilio Extends Relationship with AWS through Support of Amazon Connect

Grazed from Twilio

Twilio Inc., the leading cloud communications platform company, today announced support for Amazon Connect, the newly announced cloud-based contact center service from Amazon Web Services (AWS). Twilio's Programmable APIs will enable a range of new capabilities, including integrating phone intelligence lookup to personalize Amazon Connect contact flows, enhance customer contact details, and follow up with post-call surveys via SMS. To learn more about Twilio solutions, please visit http://twilio.com.

"We're excited that Twilio's APIs can be integrated into Amazon Connect's contact flows to create intelligent, personalized experiences," said Eric Docktor, Director of AWS Services. "Today's contact center managers expect tools to make the best use of their resources, and Twilio's unique capabilities can help ensure they get it. For example, contact flows can retrieve threat scores to reduce spam and fraud."
 

Zendesk Brings Customer Service to Modern Cloud Contact Centers with Amazon Connect

Grazed from Zendesk, Inc.

Zendesk, Inc. today announced it is among the first in the AWS Partner Network (APN) to support Amazon Connect, the new cloud-based contact center service from Amazon Web Services (AWS). The integration with Zendesk Support and Amazon Connect will give Amazon Connect customers access to Zendesk’s customer service software that lets businesses track, prioritize, and solve customer support interactions to improve their customer relationships.
 
Zendesk Support provides the tools and information customer service agents need in one place to quickly and easily solve customer support inquiries. Amazon Connect helps enterprises get out of the business of managing on-premise call center infrastructure and provide reliable phone support at any scale. Integrated together, Zendesk customers will have access to Amazon Connect’s call center capabilities, while Amazon Connect customers will have the context and unique insights that Zendesk provides.
 

What have we learned from the Amazon AWS and Microsoft Azure outages?

Article Written by David Marshall



In the past month both AWS and Microsoft Azure have experienced lengthy outages due to issues with the storage supporting the cloud. These outages have flooded through companies globally and brought into focus the potential downsides of putting all your eggs into the public cloud basket. After both of these incidents, the question is, how reliable is the public cloud and what options and alternatives are available?

A few technology experts have offered their opinion:

The best of both worlds is a multi-cloud strategy

 

Zadara Expands Enterprise Storage-as-a-Service Coverage in AWS Beijing Region with Futong

Grazed from Zadara Storage

Zadara Storage, the provider of enterprise-class storage-as-a-service (STaaS), and Futong today announced the availability of Zadara's award-winning VPSA Storage Array at the Beijing Sinnet Technology Co., Ltd data center, supporting the AWS Beijing region. Zadara has previously announced regional support following AWS expansion into Dublin, Sydney, Tokyo, Frankfurt and South Korea.

The rapidly growing China market is creating a need for massive amounts of high-performance, enterprise-class storage. IT professionals are quickly realizing that traditional Capital Expense-based (CapEx) storage does not meet their scalability and cost targets. Zadara Storage, with its Operating Expense-based (OpEx) solution provides a cost-effective, infinitely scalable, block (SAN), file (NAS) and Object Storage-as-a-Service solution. The Zadara Storage Cloud enables companies doing business in China the ability to leverage the flexibility and economic benefits of public and private cloud architectures as they grow their infrastructures.

Radiant selects Amazon Web Services to host Open Source Platform

Grazed from Radiant


Radiant
today announced that its open Earth imagery platform for the global development community will be hosted on the Amazon Web Services (AWS) Cloud. Radiant received a grant of free usage in the form of AWS promotional credits to help get started, which will accelerate the development of the platform, establishing Radiant as a global steward of the world's increasing, yet disparate sources of open geospatial and Earth imagery and data. Coupled with analytical tools and capacity building programs, open imagery and data will be used to create powerful insights and evidence-based support for transformative impact and change.  

"Using the AWS Cloud will infuse Radiant's platform technology offerings with an initial set of best-in-class cloud capabilities. We plan to support infrastructure that works with many cloud providers, and AWS is key to our scale and global reach. The AWS promotional credits will help Radiant begin development of the initial phase of our platform quickly, and we are very excited to work with AWS to bring additional Earth imagery to the cloud," says Radiant's Chief Technology Officer, Dan Lopez.

CloudVelox Delivers Industry's First Cloud Automation Solution

Grazed from CloudVelox

CloudVelox, a pioneer in cloud automation and orchestration software, today announced new enterprise-grade automated cloud workload mobility and optimization capabilities with enhanced management and control features for its One Hybrid Cloud (OHC) software. Through automation, OHC accelerates workload mobility and optimization in the cloud by matching data center environments with optimal cloud services to deliver cost savings or improved application performance, without requiring specialized cloud skills. New features for cloud optimization include: application-centric instance tagging, placement groups, multiple security groups, Identity and Access Management (IAM) roles. New features for managing workload mobility include comprehensive system reporting and alerts for the successful completion of workload migrations to the cloud. With the new powerful suite of OHC features, enterprises are able to accelerate time to value, are further equipped to meet regulatory and compliance requirements and reduce IT effort while enhancing system visibility, management and control.

According to an IDC study, nearly 68 percent of organizations are using some form of cloud to help drive business outcomes; however, only three percent have optimized cloud strategies in place today. Businesses are challenged by unexpected cloud costs, the complexity of mapping security and data policies from the data center to the cloud, a scarcity of skilled cloud engineers, and a lack of visibility into monitoring the status of mass workload migrations.

 

SingleHop Introduces Industry's First Application-Driven Managed AWS Solution

Grazed from SingleHop

SingleHop, a global provider of on-demand private cloud and managed hosting, today announced the official launch of its AWS managed services offering  - Service First Support for Amazon Web Services. The fully managed solution is the first to offer architecture, management and optimization of environments in the AWS cloud based on the availability, performance and security needs of individual applications.

"Time-constrained IT departments are adopting AWS in large numbers, only to find they first have to master a new set of technical capabilities before they can achieve the desired performance and efficiency gains for their applications,"said Zak Boca, CEO of SingleHop. "Our managed AWS customers avoid this situation entirely by leveraging our extensive automation and AWS-certified engineering team to manage deployments for them.  They want the best vehicle to drive their applications, but they don't have the resources or desire to build and maintain the vehicle themselves."  

Application-Driven Infrastructure Management for AWS Cloud

TriCore Becomes Standard APN Consulting Partner and AWS Channel Reseller Program Partner

Grazed from TriCore Solutions

TriCore Solutions, the application management experts, today announced it has successfully achieved status as a Standard AWS Partner Network (APN) Consulting Partner and AWS Channel Reseller Program Partner. As part of the APN, the Company will have access to additional resources for technical, business, and sales enablement to help its customers design, architect, build, migrate, and manage their workloads and applications on Amazon Web Services (AWS).

“We’ve seen a lot of demand for AWS support from our existing customers, showing how big of a role it plays in the cloud space and the pace of migration expected to grow in the coming years,” said Mark Clayman, CEO, TriCore Solutions. “As more companies move parts of their business to the cloud, knowledge of AWS nuances becomes an essential area of expertise for managed service providers to possess. We’re continually innovating at TriCore, expanding our capabilities to respond to industry conditions and the needs of our customers, and our new status as Standard APN Consulting Partner and AWS Channel Reseller Program Partner demonstrates our promise to provide superior services that do just that.”
 

ViON Cloud Experts Address Market as Fears Rise from Recent AWS S3 Outage

Grazed from ViON Corporation

ViON Corporation, a market leader in the design, delivery and maintenance of mission critical IT infrastructure solutions, today released new guidance for organizations as they re-evaluate their cloud strategy in light of the widespread AWS outage last week. As a long-term advisor in cloud computing for agencies and commercial enterprises, ViON is sharing the content throughout their network to help customers and non-customers gain stability amid a perfect storm of questions across the market.

“The outage shines a light on the vulnerability that IT managers and c-level executives face in business operations and data management – and we realize what a tremendous responsibility it is to plan for and anticipate all the possibilities,” explained Rob Davies, Executive Vice President of Operations. “We’ve served these leaders for many years and we feel it’s important to continue serving this community with sound advice and information as the stakes rise higher and higher.”
 

Amazon Corrects Massive AWS S3 Cloud Outage While Vendors React

Article Written by David Marshall

Last Tuesday, parts of the Internet came to a grinding halt when the servers that powered them suddenly vanished.  The disappearing server act came from servers that were housed as part of Amazon S3, Amazon's popular Web hosting service.

When that incident happened, several big and popular services and Web sites were disrupted, including DraftKings, Gizmodo, IFTTT, Quora, Slack and Trello.

According to the Web site monitoring firm Apica, 54 of the largest online retailers experienced performance impairments on their Web sites, with some slowing down by more than 20 percent; 3 sites went down completely (Express, Lulu Lemon, One Kings Lane); and for effected websites, average slow down time was 29.7 seconds - 42.7 seconds to load.

What happened?

"At 9:37 a.m. PST, an authorized S3 team member using an established playbook executed a command which was intended to remove a small number of servers for one of the S3 subsystems that is used by the S3 billing process," Amazon said.  "Unfortunately, one of the inputs to the command was entered incorrectly and a larger set of servers was removed than intended.  The servers that were inadvertently removed supported two other S3 subsystems."

Those subsystems are important.  One of them "manages the metadata and location information of all S3 objects in the region," according to Amazon.  And without it, services that depend on it couldn't perform basic data retrieval and storage tasks.  The second subsystem, the placement subsystem, "manages allocation of new storage and requires the index subsystem to be functioning properly to correctly operate."  The placement subsystem is used to allocate storage for new objects.