Cloud Service

CloudShare Introduces CloudShare for Support: A Cloud Service That Helps Enterprises Solve More Customer Issues in Less Time

Grazed from CloudShare

CloudShare, a specialty cloud provider that helps software companies replicate complex on-premise IT environments in the cloud for training, sales enablement, and sandboxing for testing and support, today announced its new CloudShare for Support offering that helps technical support teams significantly speed up time to resolution and increase productivity. 

The time required to recreate customer issues is one of the major pain points faced by technical support organizations at technology and software vendors. In many cases, before troubleshooting can even begin, Tier 2 and 3 support reps spend hours or even days recreating a customer's environment.

CloudShare's virtual IT labs speed time to resolution by enabling support engineers to easily import complex customer environments and product versions. Reps can also take advantage of a large library of ready-made, fully licensed templates for testing with popular applications and operating systems. Resources can be spun up on-demand, saved in specific states, and shared with team members around the globe for true 24/7 support. Easy environment replication and sharing also makes it easy for reps to troubleshoot issues in parallel, instead of traditional linear approaches.


Swisscom Enterprise Service Cloud Leverages VMware Cloud Infrastructure and Management to Accelerate Time To Market

Grazed from VMware

VMware, Inc., a global leader in cloud infrastructure and business mobility, today announced that Swisscom AG, a leading IT & telecom provider, has built its Enterprise Service Cloud on VMware cloud infrastructure and management solutions. By working with VMware, Swisscom said it has significantly accelerated the time-to-market of the new service. It now has a platform from which it can differentiate its cloud offering, pursue growth opportunities and provide its customers with a secure, high-performance hybrid cloud solution to facilitate digitisation.

Built for international enterprises with a presence in Switzerland, users of the Enterprise Service Cloud benefit from Swisscom's tier IV-certified data centres (the highest classification among data centers for security, reliability and redundancy) as well as Switzerland's reputation as a safe haven for data storage. The Enterprise Service Cloud leverages VMware vRealize® Suite for management of infrastructure and application services, VMware NSX® for network and security services and VMware vSphere® for compute, running on Dell EMC VxBlock Systems. Enterprise Service Cloud customers can use familiar VMware tools for consistent management and operations between private, public and hybrid clouds.

Nuage Networks to Support the Fujitsu Cloud Service K5's Global Expansion

Grazed from Nuage Networks

Nokia's software-defined network (SDN) venture, Nuage Networks, has been chosen by Fujitsu to expand its Cloud Service Fujitsu Enterprise Cloud Service K5. The world's largest OpenStack cloud service, K5 provides Infrastructure as a Service (IaaS) using both virtual machine (VM) and bare metal services, with the latter managed by OpenStack Ironic, in a global commercial first. The powerful combination of OpenStack and the Nuage Networks Virtualized Services Platform (VSP) provides Fujitsu and its enterprise customers with massively scalable and highly available virtual networks.

The Nuage Networks next-generation overlay SDN solution will help Fujitsu expand its deployment of its K5 cloud-based services beyond its current data centers in Japan, Europe and North America, to new centers in Singapore and Australia. Starting with the data center in Japan, Cloud Service K5 will enable Fujitsu's enterprise customers to accelerate their digital transformation by moving their existing server infrastructure into K5 data centers. This allows them to quickly migrate to a cloud-native architecture running on OpenStack Ironic and the Nuage Networks VSP. In addition to 'on-demand' delivery of services, it will assure them greater security, manageability and availability of the cloud, as well as full support for non-cloud-native applications running on fully integrated bare metal services.

Swyx announces its own cloud service and plans to offer its products as a service

Grazed from Swyx

Unified Communications (UC) specialist Swyx has announced its own cloud-based communications offering at its annual Partner and Technology Conference: As part of the cloud solution SwyxON, the UC provider will in future offer its products as a service throughout Europe. Swyx is committed to the channel so customers will be able to purchase the manufacturer's own cloud service exclusively from Swyx partners.

With the cloud service SwyxON, the UC specialist creates the ideal framework for tomorrow's communication: customers benefit from the proven Swyx Unified Communications functionality as well as the high elasticity, flexibility and cost-effectiveness of cloud-based communication. Companies can if necessary alter the services they use within a short period of time and thus react flexibly to new requirements. Multiple locations and mobile users can also be easily integrated. 

In addition, SwyxON customers can significantly reduce maintenance and administration costs: They always use the latest version of the Swyx communication solution and innovative new features are immediately available. The connectivity can be individually customised depending on user requirements. Swyx is working closely with experienced partners who have their own network infrastructures and data centres to provide their own cloud services, ensuring the quality and safety of the solution. SwyxON will be available next year, first in Germany and later on throughout Europe.

Black Duck Teams Up with Pivotal to Secure and Manage Open Source Cloud-Native Applications for the Enterprise

Grazed from Black Duck and Pivotal

Black Duck
, the global leader in automating the security and management of open source software, today announced a new technology collaboration with Pivotal and the launch of its Black Duck Hub product as an integrated service for Pivotal Cloud Foundry, one of the world's most powerful cloud-native platforms. This is the first open source-focused security management integration with Pivotal Cloud Foundry, enabling enterprise customers to embrace open source in their applications with automated visibility, intelligence, and control.  

Black Duck and Pivotal have collaborated to integrate Black Duck Hub and Pivotal Cloud Foundry to deliver a Secure DevOps process and user experience for building and deploying applications to Pivotal Cloud Foundry.

dinCloud's New Virtual Robot Improves Quality Assurance and Customer Experience in SAP, Salesforce, Sage, and Microsoft Dynamics

Grazed from dinCloud

dinCloud today announced the availability of a full-service virtual robot. Dubbed "James", the virtual robot runs in the cloud, as a service, and requires no coding or configuration by customers. James will help organizations deliver a better customer experience to employees and customers.

James is tasked with testing and documenting the performance and availability of services that are important to an organization. For example, James can validate the customer experience on an e-commerce site, the payroll calculation process in an organization's ERP software, or other critical services. James can test the user experience 24/7 on systems such as SAP, Salesforce, Sage, and Microsoft Dynamics.

Traditional methods used today, such as monitoring tools, have a system-level perspective. dinCloud's virtual robot service sees through the eyes of the user. It can also be rolled out in less time than it takes to onboard a new employee. Additionally, all setup, configuration, changes, and maintenance are performed by dinCloud. Customers have a dashboard for reviewing performance real-time and also receive alerts via email or text based on thresholds that dinCloud helps users establish.

PacHosting Unveils LayerStack for New Cloud Services in APAC

Grazed from PacHosting

PacHosting, a leading Platform Aggregated Cloud Solution Provider, unveiled a new cloud service “LayerStack” to expand its cloud portfolio over the past several months. LayerStack committed to compete at a higher level in Infrastructure-as-a-Service (IaaS) and strengthen its cloud service business to enhance competitiveness in future. LayerStack strives to offer greater IT efficiency and capabilities for all businesses in Asia Pacific region with a series of launches in 2017 including SSD Cloud Servers, Load Balancer, Offsite Backup Solution and Virtual Private Cloud based on multi-data center architecture.

Cloud Strategy and Implementation in APAC

Global Capacity's Ethernet Cloud Connect Service Simplifies Connectivity to AWS, Google Cloud, Azure and Equinix Cloud Exchanges

Grazed from Global Capacity

Global Capacity,  the leading connectivity as a service company, today announces the availability of its innovative Ethernet Multi-Cloud Connect service. Recognized by MEF as Best Ethernet Service Innovation, this latest virtual network service from Global Capacity's One Marketplace software-defined network platform offers enterprises the flexibility to build multiple cloud services from a single port in real time to access hybrid and multi-cloud solutions across multiple locations and gain the performance and security necessary to compete in today's marketplace.

Global Capacity's Ethernet Multi-Cloud Connect service leverages an interconnection architecture with software orchestration to simplify multi-Cloud connectivity and improve service performance. This approach delivers a better user experience by allowing businesses to connect to Cloud locations or select from a list of interconnected One Marketplace Cloud destinations including AWS, Google Cloud, Microsoft Azure and 20 other Cloud providers on Equinix Cloud Exchange. Combining the reliability and flexibility of multi-destination Ethernet Virtual Private Line (EVPL) and Global Capacity's One Marketplace, Ethernet Multi-Cloud Connect streamlines commercial buying across the Cloud services ecosystem.

HEAT Software Improves Security, Efficiency and Productivity Across Portfolio

Grazed from HEAT Software

HEAT Software, a company that's leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM), today announced significant updates to three of its core IT software solutions: HEAT Endpoint Management and Security Suite (EMSS), HEAT Service Management (SM), and HEAT Desktop and Server Management (DSM).

EMSS 8.5 delivers defense-in-depth endpoint security with simplified endpoint management, while offering added protection against targeted attacks. EMSS 8.5 further reduces complexity for both security and IT operations teams, optimizes TCO & operational efficiencies, improves visibility and delivers control back to IT.

Improvements delivered in the new EMSS 8.5 release include:

Severalnines sidesteps cloud "vendor lock-in

Grazed from Severalnines

Severalnines, the provider of database infrastructure management software, today launched its new product, NinesControl. Built on the capabilities of Severalnines’ popular ClusterControl, NinesControl is a database management cloud service that enables developers to easily, uniformly and transparently deploy and manage polyglot databases on any cloud, with no need to install anything.

Today’s cloud infrastructure means there is a kind of new lock-in for IT professionals to overcome: services that are only available in a particular vendor’s cloud. This can be particularly problematic for databases, which are stateful by nature and inherently hard to move. NinesControl offers developers and admins the flexibility to deploy and operate their open source databases on any cloud. NinesControl also delivers maximum uptime to businesses because databases can now be deployed in both standalone and high availability cluster mode.