4ward365 Enterprise Edition Now Includes Robust Office 365 Monitoring Capabilities

September 26, 2016 Off By David
Grazed from 4ward

4ward, an industry-leading Microsoft Office 365 IT services company, announced today that its 4ward365 SaaS solution now includes robust monitoring capabilities for enterprises with Office 365 environments. 4ward clients now have the ability to monitor the integrity of their Office 365 service in real time, throughout the enterprise, anywhere on the globe, providing them with a holistic view of their environment. Companies with Office 365 deployments currently struggle with validating the integrity of their service in real time – typically, outages of Office 365 applications (e.g., Microsoft Outlook availability or Microsoft SharePoint search functionality) could take up to two hours to be recognized, and the time needed for resolution only adds to user/resource downtime and frustration. 4ward clients can now track outages throughout their tenants, self-report application availability, validate service integrity, and react in real time to any potential issues. In contrast to other monitoring solutions, 4ward365 does not require additional software nor administrator access into a company’s infrastructure, providing safe and secure access to availability statistics without requiring escalated privileges throughout the enterprise.

 

Carl Baumann, CEO of 4ward USA, states, "4ward365 was already a powerhouse solution for clients running Office 365 that want to maximize their investment across the enterprise. Now that our Enterprise edition includes real-time monitoring of Office 365, we outpace other providers that support global Office 365 clients. We have raised the bar in terms of customer service, access to business intelligence and ROI on Office 365 with our monitoring capability."

Incorporating real-time monitoring into 4ward365’s SaaS solution provides clients with a robust picture of their Office 365 environment. The ability to proactively communicate about service issues or outages and to better track resolution times leads to an improved user experience and better Office 365 optics for companies.

Val Vasquez, 4ward USA Principal Solution Architect, remarks, "An IT administrator that can monitor a company’s Office 365 environment in real time will become a hero — being able to proactively address issues within their Office 365 environment is invaluable. With 4ward365 in place, a well-functioning Office 365 environment is a daily reality."

The Enterprise edition of 4ward365 with real-time Office 365 monitoring is currently available to North American customers. 4ward will demonstrate its new monitoring functionality in Booth #228 at Microsoft IGNITE, being held September 26-30 at the Georgia World Congress Center, Atlanta, GA. Members of the 4ward team are available for customer meetings, interactive sessions and demos.

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