Embrace these cloud service-level agreement best practices

Grazed from TechTarget. Author: Alan R. Earls.

There’s something comforting about the concept of a cloud service-level agreement. There it is in black and white: a cloud provider’s promise to keep your applications up and running — almost all the time. But while a cloud service-level agreement may be an indispensable component for securing cloud services, it’s rarely as airtight as it looks.

In fact, according to experts, users need to be aware of both service-level agreement best practices, as well as a host of potential problems. One of the biggest issues with cloud computing SLAs is that they haven’t yet evolved into an industry standard, said Michael S. Mensik, partner at Baker & McKenzie LLP, a Chicago-based law firm, citing a the firm’s recent survey on cloud computing and SLAs…

According to Baker & McKenzie’s survey results so far, around 70% of respondents said they haven’t seen any market standard terms or conditions for any type of cloud service…

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