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Five9 Cloud-Based Contact Center Solution Helps Large Financial Services Company

Grazed from Five9, Inc.

Five9, Inc., a leading provider of cloud software for the enterprise contact center market, was chosen by a large financial services company to transition its five contact centers from an unreliable premise-based solution to the cloud-based Five9 Virtual Contact Center (VCC). Since implementing Five9, the company reports that it has dramatically improved contact center reliability and uptime, increased agent productivity by over 10%, realized significant savings annually and was empowered with intelligent analytics to improve decision making.

The financial services company, which offers financing and loan services, both online and in-store to under-banked consumers, required a more reliable solution that would also increase efficiency in the contact center. The company’s initial decision to select and implement Five9 was also based on the need for custom reporting and robust analytics capabilities.
 

Interoute launches Managed Container Platform at Cloud Expo Europe

Grazed from Interoute

Interoute, owner-operator of a global cloud services platform and one of Europe's largest and most advanced networks, will announce the integration of its Global Cloud Infrastructure platform with Rancher Labs’ container management platform, Rancher, at Cloud Expo 2017. This new innovative approach enables enterprises to accelerate their digital transformation and infrastructure investments.
 
The advent of containers has revolutionised the way enterprises can build, and deploy software applications, bringing greater agility, quicker deployment times and lower operational costs. In the past, Enterprise Operations and Infrastructure teams building new applications and software services had to manage all cloud infrastructure building blocks (the virtual server, OS, and application libraries) necessary to create their application development environment. Using a container based approach enterprise developers can now focus on writing applications and deploying the code straight into a container. The container is then deployed across the underling Interoute cloud infrastructure dramatically improving the time to develop and launch new applications and software.
 

Mavenir Unveils the Mavenir RCS Cloud Platform

Grazed from Mavenir

Mavenir, the global leaders in software-defined infrastructure solutions with a world-leading installed base of advanced messaging solutions that support more than 3.5 billions of subscribers across 350 operators, today announced the launch of its cloud-based Rich Communication Services (RCS) Platform and Hub, further expanding its globally deployed suite of flagship RCS solutions that support tens of millions of subscribers worldwide.

With its new RCS Platform and Hub, Mavenir provides Communications Service Providers (CSPs) with an innovative approach to quickly and efficiently deploy secure and advanced communications, while capitalizing on new monetization services but without the high costs and complexity associated with large-scale network infrastructure projects.

The Mavenir RCS Platform can be easily deployed either directly in the operator network, as a Mavenir-hosted model or managed across a hybrid model that results in a combination of both. This unique approach, allows CSPs to decide which functionalities they want to remain in their network, such as customer data - bringing back control to the operators and expanding their role in the digital economy.

Barracuda Offers Backup Customers and MSPs Faster Restores with LiveBoot 2.0

Grazed from Barracuda Networks, Inc.

Barracuda Networks, Inc. today announced Barracuda Backup LiveBoot 2.0, which includes Cloud LiveBoot for Microsoft Hyper-V and gives customers faster restores to minimize downtime in VMware vSphere and Hyper-V environments. Barracuda LiveBoot 2.0 offers a backup and recovery option for larger virtual machines, and reduces boot times.

"The whole point of deploying a backup strategy is to make sure businesses are covered when things go wrong, and in today's landscape, there are a lot of potential obstacles," said Rod Mathews, senior vice president and general manager, data protection at Barracuda. "We've seen everything from natural disasters to ransomware attacks or employees accidentally deleting critical files that can wreak havoc on an organization's recovery strategy. Barracuda Backup LiveBoot 2.0 provides customers with a powerful and affordable layer of protection for recovering lost data."     

Faster Restores, Reduced Downtime

Skyhigh Networks Awarded Pioneering CASB Patents for Cloud Security and Cloud Governance

Grazed from Skyhigh Networks

Skyhigh Networks, the world's leading Cloud Access Security Broker (CASB), announced today the company has been awarded two new CASB patents for security and governance capabilities. This official recognition follows nearly four years of comprehensive assessment by the United States Patent and Trademark Office, further validating Skyhigh's risk-based approach to helping customers safely adopt software-as-a-service (SaaS), platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS) cloud services.

The two new patents, ‘Cloud Service Usage Risk Assessment' and ‘Cloud Service Risk Usage Monitoring System,' brings Skyhigh's granted portfolio count to eight, forming the most robust and growing patented technology portfolio in the CASB industry. Previous CASB patents granted to Skyhigh covered cloud-based encryption with enterprise managed keys, increasingly critical for the EU General Data Protection Regulation (GDPR) and other privacy regulations; and identity-based, mobile-to-cloud inline security enforcement, critical for any inline CASB use case. A combination of these seminal patents positions Skyhigh as the CASB industry leader covering cloud discovery, compliance, data security and threat protection.

10 ways Google improved its cloud at NEXT

Grazed from NetworkAsia. Author: Brandon Butler.

Google cloud is seen by analysts as an up and comer. Company executives will even admit that the past few years Google has not had everything it needs to compete for enterprise customers in the IaaS public cloud market against Amazon Web Services, Microsoft Azure and even IBM. But they will also tell you that Google is ready now.

Recently, Google held NEXT, its user conference where the company introduces new cloud features and users get to learn about the cloud platform. In the opening day keynote, Eric Schmidt, executive chairman of Alphabet, the parent company of Google’s cloud division, said that not many analysts have questioned Google’s technical abilities in the cloud. But now, they’ve rounded out the rest of their portfolio...

Docker Donating ContainerD to Cloud Native Computing Foundation

Grazed from ServerWatch. Author: Sean Michael Kerner.

In December 2016, Solomon Hykes, the founder of Docker, announced a re-focused containerd (Con-tay-ner-D) initiative, spinning out the core container runtime from the Docker Engine community project. At the time, it wasn't entirely clear where containerd would land, but now the picture has come into focus, as Docker is sending containerd to the Cloud Native Computing Foundation (CNCF). "We already have an investment in the CNCF, and it made sense to take advantage of that existing investment," Hykes told ServerWatch.Docker

Docker Inc was among the founding members of the Cloud Native Computing Foundation (CNCF), which got started in July 2015 as a Linux Foundation Collaboration Project. Hykes noted that Docker already has technical integrations with several projects hosted by CNCF, including the Prometheus monitoring project and the GRPC remote procedure call effort...

Read more from the source @ http://www.serverwatch.com/server-news/docker-donating-containerd-to-cloud-native-computing-foundation.html

Oracle Turns A Corner As Cloud Revenues Boom, Earnings Top

Grazed from Investors. Author: Brian Deagon.

Database software provider Oracle (ORCL) reported fiscal third quarter earnings late Wednesday that cruised past estimates as the software giant's transition to a cloud-based model picks up momentum. Oracle reported non-GAAP revenue of $9.3 billion, just topping the consensus estimate of $9.25 billion and 3% above a year earlier. It reported earnings per share minus items of 69 cents a share excluding various items, up 8% vs. a year earlier beating the consensus estimate of 62 cents, as polled by Thomson Reuters.

Oracle sees fiscal Q4 down 1% to up 2%. The midpoint for a 0.5% rise would slightly exceed Wall Street forecasts for a 0.2% uptick to $10.618 billion. Oracle also sees Q4 EPS of 78-82 cents in constant currency, though it's unclear how that compares to analysts' target for 78 cents. The software giant also hiked its quarterly dividend to 19 cents a share from 15 cents...

CloudVelox Delivers Industry's First Cloud Automation Solution

Grazed from CloudVelox

CloudVelox, a pioneer in cloud automation and orchestration software, today announced new enterprise-grade automated cloud workload mobility and optimization capabilities with enhanced management and control features for its One Hybrid Cloud (OHC) software. Through automation, OHC accelerates workload mobility and optimization in the cloud by matching data center environments with optimal cloud services to deliver cost savings or improved application performance, without requiring specialized cloud skills. New features for cloud optimization include: application-centric instance tagging, placement groups, multiple security groups, Identity and Access Management (IAM) roles. New features for managing workload mobility include comprehensive system reporting and alerts for the successful completion of workload migrations to the cloud. With the new powerful suite of OHC features, enterprises are able to accelerate time to value, are further equipped to meet regulatory and compliance requirements and reduce IT effort while enhancing system visibility, management and control.

According to an IDC study, nearly 68 percent of organizations are using some form of cloud to help drive business outcomes; however, only three percent have optimized cloud strategies in place today. Businesses are challenged by unexpected cloud costs, the complexity of mapping security and data policies from the data center to the cloud, a scarcity of skilled cloud engineers, and a lack of visibility into monitoring the status of mass workload migrations.

 

Zerto Partners with Industry’s Biggest Players in New BC/DR Technical Alliances Program

Written by David Marshall

Zerto, a leading provider of cloud IT resilience solutions, introduced its new technical alliances program, which will join together global technology companies to bring hybrid cloud and business continuity/disaster recovery (BC/DR) solutions to market. This program extends the already successful Zerto Alliance Partner (ZAP) Program to tech companies in order to equip them with the tools and resources to foster growth in a mutual customer base.

Early members of the ZAP Technical Alliance Program include Microsoft, AWS, IBM, HPE, Nutanix, Pure Storage, Quantum Corporation, Nimble Storage, ExaGrid, Infinidat, Kaminario, Pivot3, Tegile, Embotics and Turbonomics.

“Zerto’s solution for Microsoft Azure not only provides our customers with the BC/DR and hybrid cloud capabilities they need, but the coordinated go-to-market activities will help bring innovative products to market to help enterprises garner more value from their IT investments,” said Feliz Montpellier, Worldwide Leader, Global ISV Alliances, Microsoft.