Cloud Adoption

Cloud computing's Achilles' heel: Poor customer service

Grazed from InfoWorld. Author: David Linthicum.

I'm consistently taken aback by many businesses' disregard for customer service. As long as customers push back on companies that treat them shabbily, enterprises willing to cut service will find themselves out of business or forced to merge with establishments that treat their customers better.

Giving short shrift to customer service remains an issue in the cloud, which is based on the notion of automation and self-provisioning at scale. Dealing with people individually seems contrary to the idea of the cloud. Many public cloud providers assumed they could just put a layer of Web pages between them and their customers, and all would be right -- no phones to answer, no planes to board...

Cloud Infographic: Fact or Fiction?

Grazed from Devry University.  Author: Editorial Staff.

What is the predominant perception that people have toward cloud computing?  This infographic, related to Cloud Computing is a must view...

China and the cloud are driving down iPhone 5 and tablet prices

Grazed from The National.  Author: Tony Glover.

This year, prices of IT devices such as tablet computers and smartphones are set to fall as Asian manufacturers undercut western IT companies.  At the end of last year, even top-of-the-range Apple products such as the iPhone 5 were being heavily discounted by electronics retailers in the United States such as Best Buy, Wal-Mart, Radio Shack and Target.

Wall Street analysts from Pacific Crest, Canaccord Genuity, Mizuho Securities, UBS and Jeffries & Co swiftly sliced between US$50 (Dh183) and $100 from their Apple share targets, believing this to be the start of an inexorable drop in IT prices. The US technology investment bank Pacific Crest cut its sales expectations for Apple from 174 million devices to 151 million for this year, and from 181 million to 161 million for 2014...

Top 10 cloud storage providers, according to Gartner

Grazed from ComputerWorld.  Author:  Editorial Staff.

Gartner lists Amazon, AT&T, Google, HP, IBM and Microsoft among what it says are the top 10 cloud storage providers.  According to its survey, about 19% of organisations are using the cloud for production computing, while 20% are using public cloud storage services.  That means there's a pretty good sized market for the cloud, and specifically cloud storage. Gartner predicted in 2012 $109 billion was spent on cloud computing, a 20% increase from the year before.

But the cloud is a big industry too, with a lot of vendors seemingly having a cloud strategy today. So where do potential customers start? Recently, Gartner released a list of the top 10 cloud storage providers, based on enterprise capabilities. Below is a description of each, based on pros, cons, strengths and weaknesses...

Cloud Computing: All computing isn't equal - here are the four types

Grazed from GigaOM.  Author: Stacey Higginbotham.

Despite the idea that a server is a server, the needs of different computing customers differ widely. For those thinking about selling infrastructure, software or even services understanding the difference in computing and IT styles will help you hone your pitch and find your buyer.

The world of data centers, servers and networking cables looks pretty monolithic to most people, but like Darwin’s finches, when you spend time talking to users you realize that they have evolved into different creatures. And because the types of machines and software that enterprise customers buy are very different from what Amazon might purchase to run its cloud, it’s worth it to understand the differences if you’re buying from, selling to or investing in infrastructure companies...

Cloud Computing: FTC Slaps Google’s Wrist over Patents, Little Else

Grazed from Sys Con Media.  Author: Maureen O'Gara.

The Federal Trade Commission said Thursday that it had come to a couple of so-called "landmark agreements" with Google that end the agency's big, almost two-year investigation into the antitrust complaints made against the search giant.  The deal absolves Google of stacking its search results in favor of its own properties and thereby stifling competition, a winning decision for Google that has Microsoft ticked off. Alas, Redmond hoped Google would be embroiled in a major antitrust case.

One of the two consent decrees forbids Google to seek injunctions from the federal courts or the International Trade Commission against "willing licensees" of the standards-essential patents (SEPs) it acquired in its $12.5 billion takeover of Motorola Mobility, patents that are supposed to be available to all takers on fair, reasonable, non-discriminatory (FRAND) terms...

Meet 7 startups that could define the Chinese cloud

Grazed from GigaOM.  Author: Derrick Harris.

In China, “cloud computing” means something a lot different than it does in the United States. Because of cultural, regulatory and linguistic issues, private clouds are the hot topic while public cloud services (e.g., Amazon Web Services or any of the myriad SaaS startups in the United States) have little to no presence. This situation can make it tough for U.S. IT companies to make a strong cloud play in China, leaving the door open for Chinese startups to define the technologies that will sate Chinese companies’ immense appetite for cloud computing and shape the country’s nascent cloud ecosystem.

In December, I spent 11 days in Beijing, speaking at conferences and meeting lots of people. Across two whole days at different locations — coffee shop/co-working space Garage Cafe and startup investor/adviser/office provider Cloud Valley (see disclosure) — I met with about a dozen startups doing everything from social media marketing on Weibo to building solid-state drives. Here are seven of the cloud computing companies I met, all trying to do some progressive things. They don’t necessarily look like what you’d expect to come out of Silicon Valley, but their chances for success probably don’t depend on meeting American expectations...

Hard Truths About Cloud Differences

Grazed from InformationWeek. Author: Jim Ditmore.

We're long into the hype cycle of cloud computing. That means clear criteria to assess and evaluate the different options are critical. Which of the many cloud approaches should medium to large enterprises take to optimize their data center operations?

Typically, the cloud is envisioned as an accessible and low-cost compute utility in the sky that's always available. Despite this lofty promise, companies will need to select and build their cloud environment carefully to avoid fracturing their computing capabilities, locking themselves into a single, higher-cost environment, diminishing their ability to differentiate themselves and gain competitive advantage -- or all three...

What do you want from cloud computing? A conversation with Zenoss

Grazed from ZDNet. Author: Dan Kuznetsky.

Floyd Strimling, VP Community, Technical Evangelist for Zenoss, stopped by a while ago to speak about his opinions on the topics of OpenStack, Google App Engine versus Amazon Web Service, and different approaches to open source projects he's seen companies adopt. Our conversation started by focusing on cloud computing frameworks and the approaches organizations are using to deploy their applications. I'm not going to attempt to capture all of the thoughts that were discussed. Here is a short summary:

1. Often cloud computing services are being selected based upon the the expected costs rather than what the service will do for the organization. These perceptions often are developed by business decision makers without the help of IT support...

Construction slow to build to cloud computing

Grazed from Daily Commerical News. Author: Peter Kenter.

Cloud computing is an esoteric name for a simple concept. Instead of relying on one’s own hardware and software for a suite of services, users rely on software, information storage and computing resources accessed over the Internet.

Construction companies, however, have been slow to make use of cloud technology, says James Benham, founder and president of JB Knowledge Technologies, Inc., a Texas-based information technology services provider, focusing on the construction, real estate, risk and insurance industries. “With cloud computing, you can access the digital information you need from anywhere, any time through any device — from mobile devices to the computer at home, to the computer at your desk,” says Benham...